Multi-site retailer that uses couriers to deliver product have a difficult task in managing their same-day deliveries due to service level failures, unexpected cost levels, and not achieving scale. Retailers need to retain and attract new customers, get orders out fast, and manage deliveries buy many do not have the resources or delivery management tools to execute on their plans to compete with Amazon and Walmart.
The obstacles to execute same-day delivery includes delivery scheduling, routing, prioritizing, and tracking orders to complete the sale. Retailers lack delivery management applications required to manage same-day deliveries. An application that displays all open orders, delivery status, and enables real-time decisions will improve customer service, reduce costs, and attract new customers.
Retailers have the option to hire delivery drivers as employees or hire third party courier companies to deliver their same day deliveries. Each option has its advantages and problems but either solution require delivery management tools to manage the delivery operation. For example, an in-house driving team requires the retailer to schedule and optimize routes. Third-party courier vendors can manage delivery and optimizing functions, but most do not have the ability to directly interface with the retailer’s order entry system.
Supply Chain Finance has created a Delivery Board application that enables shippers to manage same-day deliveries. The application interfaces with the retailer’s order entry system, consolidates orders, optimizes deliveries, schedules courier driver pickup, tracks delivery status, and generates delivery reports. Delivery Board enables the retailer to manage multiple locations and couriers and eliminate the delivery headaches that a retailer encounters when they fulfill the customer order. Our application supports scheduled delivery, grouping daily orders to route, and OnDemand deliveries.
E-Commerce has allowed retailers to increase sales, speed delivery times, improve margins and lower costs, but a skill many retailers lack is the last mile delivery conundrum. Amazon has the customer relationships, infrastructure, and data to make its in-house delivery strategy work, but competing local and regional retailers do not. Delivery Board links the retailer and courier to create a seamless connection to customer.