Your courier promises that they have it covered. They are the professionals who know delivery.
But, what delivery changes have they brought? Routes are the same as before, and you continue to field delivery issues.
The issue is your delivery contract where the courier agrees to perform a service in return for compensation. Prescription delivery is complex, and you turn to independent contractors to perform the delivery service. The risks associated with same-day delivery require legal advice to address the risk issues. However, the service offered sections is the source of your delivery frustration.
Clear service definitions are basic, but in practice, casual wording may cost the shipper. For example, Scheduled Delivery is commonly defined as set stops originating from a home origin. If the stops never change, the following phrase may serve the shipper’s purpose, and the set charge for the Scheduled Delivery is acceptable.
“Shipment Schedule shall mean the the days and times required for the pickup and delivery of Schedule Shipments…”
The definition is broad and a billable event is not a delivery stop but the route. The courier may be correct when they charge for the defined route.
However, most shippers do not have the stop density to support costs by the defined Route. Stops per route are variable. These shippers have built their cost models to support variable Schedule stops; not by the route. The following contract phrase may be better for variable Schedule Delivery costs.
“Shipment Schedule shall mean the the pickup and delivery of Schedule Shipments as efficiently as possible where mileage may vary on a day-by-basis …”