Multi-site organizations that provide same-day delivery service must balance their customer care goal with their business profitability goal. Delivery activity and costs cause conflict between the local manager and the corporate finance manager.
The local manager is focused on customer satisfaction and contracts with a local courier deliver the product; the local manager, however, does not have the experience or delivery tools to negotiate with couriers.
The corporate finance manager focuses on costs that do not add revenue and asks for plans to reduce delivery costs.
The same-day delivery market lacks tools to track deliveries and monitor costs. Supply Chain Finance has developed same-day delivery tools that support the local and finance manager.