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Audtiting Service

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Dispute Management
Process to resolve disputed invoices by clearly identifying charges that in conflict with contract.

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Data Standardization
Transforms non-standard courier data to a common format that enhances cost allocation and facilitates delivery reporting.

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Delivery Intelligence
Generating data and reports to support:

Trend Analysis

Key Performance Indicators (KPIs)

      • % of ‘On Time Pick up’ or ‘Delivery’
      • Cost Per Stop
      • Cost Per Mile

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Contract Management
Administering activities associated with the implementation and execution of the courier contract

          • Request for Proposal
          • Courier Selection
          • Vendor Analysis
          • Contract Negotiations

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Delivery Planning
The process of planning delivery goals and objectives and working with pharmacy and courier to execute and achieve goals.

                  • Same Day Delivery Solutions
                  • Capacity Planning
                  • Delivery Objectives
                  • Same-Day Delivery Assessment
                  • Delivery Options
                  • Delivery Program Assessment
                  • Program Analysis and Design
                  • Implementation
                  • Local Operation

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Courier Compliance
Monitoring and measuring courier activities to ensure compliance with contract terms.

                • Vendor Reviews (timeliness, Accuracy Completeness)
                • Claim Adjustments
                • Courier Scorecard

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Dynamic Route Optimization
Route optimization in response to unexpected delivery jobs to provide attractive choices to the customer and cost optimization to the shipper.

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Electronic Confirmation
System to confirm appointments while en-route to the customer; validates presence; electronic proof of delivery; and follow-up on customer satisfaction on the process.