Process to resolve disputed invoices by clearly identifying charges that in conflict with contract.
Transforms non-standard courier data to a common format that enhances cost allocation and facilitates delivery reporting.
Generating data and reports to support:
Key Performance Indicators (KPIs)
Administering activities associated with the implementation and execution of the courier contract
The process of planning delivery goals and objectives and working with pharmacy and courier to execute and achieve goals.
Monitoring and measuring courier activities to ensure compliance with contract terms.
Dynamic Route Optimization
Route optimization in response to unexpected delivery jobs to provide attractive choices to the customer and cost optimization to the shipper.
System to confirm appointments while en-route to the customer; validates presence; electronic proof of delivery; and follow-up on customer satisfaction on the process.